Returns + Refunds

All orders are final - we cannot cancel orders once they have started production.

Returns and refunds are only available within 45 days of your purchase.

We only replace or refund items if they are defective or damaged. Please send us a short description of the error, pictures, and order number within 4 weeks after receiving the order.

To begin the return process, please contact store@info.dropout.tv.


FULL POLICY

Returns and Refunds
Returns and refunds are only available within 45 days of your purchase. If 45 days have gone by since purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 45 days after purchase

To complete your return, we require an order number and tracking number. 

Please do not send your purchase back to the manufacturer. 

To begin the return process, please contact store@info.dropout.tv.

Cancelling or changes
All orders are final - we cannot cancel orders once they have started production. Please get in touch with store@info.dropout.tv for further assistance.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at store@info.dropout.tv. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. Please send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send us an email at store@info.dropout.tv for assistance.

Please note that there’s no need to return damaged products - simply send us a few photos.

Other costs (if applicable)

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You will be responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

Return Shipping 
To return your product, please contact us for the return address. Do not send your item back to the distribution center.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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