Store Closure FAQ
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When is the Dropout Store closing?
- The Dropout Store will be temporarily closed starting at 11:59pm PT on October 31st, 2024 (2:59am ET on November 1st, 2024)
- The Dropout Store will be temporarily closed starting at 11:59pm PT on October 31st, 2024 (2:59am ET on November 1st, 2024)
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When is the Dropout Store re-opening?
- The Dropout Store will re-open at 12:00pm PT / 3:00pm ET on November 8th, 2024.
- The Dropout Store will re-open at 12:00pm PT / 3:00pm ET on November 8th, 2024.
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Why is the store closing?
- We are migrating to a new fulfillment partner, which requires the transfer of inventory and some administrative work to be done on the backend.
- We are migrating to a new fulfillment partner, which requires the transfer of inventory and some administrative work to be done on the backend.
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What if I'm in the middle of placing an order when the store closes? Will I be able to complete it?
- No. Please finalize and place all orders prior to 11:59pm PT on October 31st, 2024. We will not be able to make exceptions.
- No. Please finalize and place all orders prior to 11:59pm PT on October 31st, 2024. We will not be able to make exceptions.
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Who should I reach out to for questions about previously placed orders while the store is down?
- As always, send your emails to storehelp@dropout.tv
- As always, send your emails to storehelp@dropout.tv
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Who should I reach out to for questions about the store once it is re-opened?
- Once the store re-opens, please send your emails to shop@dropout.tv
- Once the store re-opens, please send your emails to shop@dropout.tv
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Will there be anything different about the store when it re-opens?
- Yes, we're excited to roll out improvements to the store experience and merch offerings once the store re-opens.
