Holiday Shipping Deadlines & Order FAQ
The holiday season is officially upon us! Below you’ll find everything you need to know about shipping timelines, holiday order expectations, and how to make sure your Dropout gifts arrive in time.
Holiday Shipping Deadlines
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INTERNATIONAL PRODUCTS
Products that ship from outside the United States
December 1
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Domestic (u.s.) products
Products that ship from within the United States
December 13
shipping deadlines
HOW CAN I TELL WHETHER MY PRODUCT IS DOMESTIC OR INTERNATIONAL?
Each individual product page will list where that product ships from. Please reference the product prior to ordering.
PREORDERS & SPLIT ORDERS
WHAT HAPPENS IF ONLY SOME OF MY ORDER IS PREORDER?
If your order contains any preorder items, the entire order will ship together once all items are available.
For the fastest delivery, be sure to order preorder items separately from in-stock items. Though this means you’ll have two separate orders, this ensures your ready-to-ship items aren’t held up.
ARE PREORDER ITEMS INCLUDED IN THE HOLIDAY CUTOFF?
No. Preorder items ship only when available. Even if you order before the holiday cutoff, these items may not arrive before Christmas unless they are in stock.
To avoid delays, order preorder items separately.
HOLIDAY SHIPPING FAQ
WHAT IS YOUR PROCESSING TIME DURING THE HOLIDAYS?
Due to high order volumes during the holidays, our order processing time is 5–10 business days from order placement to items being shipped. Shipping carriers may also experience delays, so please allow extra time for delivery.
CAN I MAKE CHANGES TO MY ORDER AFTER IT’S PLACED?
Because orders move quickly into processing, we cannot make edits, cancellations, or address changes once your order is submitted. Please double-check your cart and shipping info before checking out to avoid delays.
CAN I INCLUDE GIFT WRAP, A GIFT RECEIPT, OR A GIFT NOTE WITH MY ORDER?
Unfortunately, we’re unable to offer gift wrapping, gift receipts, or gift notes at this time.
WHAT IF I NEED MY ITEMS BY CHRISTMAS?
Please follow the holiday shipping cutoff dates listed above and ensure your items are in stock. If your cart includes preorder items, we suggest submitting a separate order for those items to prevent shipping timeline delays.
CAN I PAY MORE FOR EXPEDITED SHIPPING?
No, all shipping timelines are the same and expedited shipping is not available.
DO YOU SHIP INTERNATIONALLY?
Yes! Just be sure to place international orders by December 1st for the best chance of pre-Christmas delivery.
ARE PREORDER ITEMS INCLUDED IN THE HOLIDAY CUTOFF?
No. Preorder items ship only when available. Even if you order before the holiday cutoff, these items may not arrive before Christmas unless they are in stock.
To avoid delays, order preorder items separately.
WILL I GET TRACKING INFO?
Absolutely! You’ll receive a shipping confirmation email with tracking details as soon as your order leaves the warehouse.
WHAT SHOULD I DO IF MY TRACKING HASN’T UPDATED ONCE BEING SENT?
Please give the tracking information 24 hours to update after being sent. If it still hasn’t updated after that timeframe, please reach out to us at shop@dropout.tv.
WHAT HAPPENS IF MY ORDER IS DELAYED DUE TO CARRIER ISSUES?
We would encourage you to contact the carrier’s customer service directly with your tracking details to see if you’re able to obtain an update. If they are unable to assist, please send us an email at shop@dropout.tv and we can see what’s possible.
I BOUGHT SOMETHING LAST WEEK, AND NOW IT’S ON SALE. WILL YOU PRICE MATCH?
No, we cannot price match items purchased during the holiday season.
WHAT ARE MY OPTIONS IF MY ORDER DOES NOT ARRIVE ON TIME FOR THE HOLIDAY?
If your item does not arrive in time and you would prefer to return the order for a refund, please reference our return policy. All holiday orders are subject to our standard return policies which can be found HERE.
